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November Edition 2018
WelcomeWSJ: Facebook believes spammers were behind its massive data breachHere’s what happens when you turn off the microphones and cameras on Facebook’s Portal deviceEZ MICRO presents... |  Tech for a Stress-free Thanksgiving DinnerTHINGS TO DOTry this clever charging trickPuzzleTip of the MonthHow to Request Service From EZ Micro Solutions  |   Electronic Recycling Information
Welcome
I can’t believe it’s November! To my surprise, October 24 marked me working for 6 months at EZ Micro. Although I am not normally the sappy kind of person that celebrates 6-month anniversaries, it coincides with Thanksgiving and it reminded me of how extremely thankful I am for EZ Micro. Why am I so thankful? I’m glad you asked, let me tell you...

I have never wanted to be part of a company that is only about profit at any cost, so I am blessed to see that is not the case here. In the past 6 months I have seen our owner consistently strive not only for EZ Micro to be a place of excellence but also to always give back. The heart of EZ Micro is influenced by his desire to donate to multiple causes (usually with little to no recognition), constantly reminding his staff that we are here to help the clients, and most importantly that we should always be giving more that we are getting.

I am also thankful because I feel like a whole new part of the world has opened to me. In this technology realm that I am now immersed in, I am seeing things through a new lense. For example, have you seen a picture of sand magnified 300 times? It is breathtaking! In the past, I would have looked at the beauty, but now I also see the equipment behind the scenes that allows us to appreciate things never before seen. Because of the inventions of new types of microscopes, cameras, computers, etc. we are now able to appreciate nature in ways we couldn’t dream about. Everyday this technology uncovers hidden beauty in this world.

So, in honor of my 6 month anniversary and Thanksgiving... what are you thankful for? 
 
Hillary Spear
Client Communications Manager
EZ Micro
WSJ: Facebook believes spammers were behind its massive data breach.
By Richard Lawler

More than two weeks after Facebook revealed a massive data breach, we still don't know who was using the flaw in its site to access information on tens of millions of users. Now the Wall Street Journal reports, based on anonymous sources, that the company believes spammers perpetrated the hack in an attempt to make money via deceptive advertising.

Read more →

Here’s what happens when you turn off the microphones and cameras on Facebook’s Portal device
By Stan Horaczek

Whether it’s a laptop, desktop computer, smart TV, smart home hub, or even your smartphone, the number of gadgets that have the capability to see and hear you, often at the same time, is on the rise. This week the social media platform Facebook got into the mix, when it announced its Portal and Portal+ devices.

Read more →

EZ MICRO presents...

Looking for some good reading?


The Five Dysfunctions of a Team: A Leadership Fable

By: Patrick Lencioni

My favorite author...  Need I say more? With the holidays coming up these prinicples can be applied ot help you through the stress of this time of year.
 

Each month we will feature one of our employees favorite apps! If you are like me you are always looking to see what is out there.

Elfster Secret Santa Generator

I know it's a bit early for Christmas but if you are doing a Secret Santa you need to plan ahead. This app has everything you need to plan your gift exchange and the party! Make life simpler!

5 Cool Gadgets You Can Buy
Now On Amazon

Sand Magnified Up To 300 Times

Humanoid robot can help build your house

 
Tech for a Stress-free Thanksgiving Dinner
By Carley Knobloch
If there’s one thing that’s bound to get the cortisol pumping through your veins, it’s planning Thanksgiving dinner. Between coordinating the guest list, finding recipes, buying ingredients, planning entertainment, and actually cooking, it’s a wonder we make it through in one piece.

This year, there’s something you can be extra thankful for: tech devices that make planning and executing the big day easier. Whether you’re a seasoned pro or hosting your first gathering, here are a few smart devices for a fail-proof T-Day.

Read more →

THINGS TO DO
View Stunning Fall Foliage in Lehigh Valley

Take in Lehigh Valley views in their full autumn splendor. Be sure to pack along your camera as you explore these photo-ready fall foliage viewing locations throughout the region.

Read more →

PA Bacon Fest

Located in historic Easton, the PA Bacon Fest has grown into one of the region’s most popular events. PA Bacon Fest is typically hosted the first Saturday and Sunday of November.

Read more →

Explore Corn Mazes in Lehigh Valley

Can you find your way without relying on your smartphone’s GPS? Lehigh Valley is home to a variety of corn mazes that are primed for exploring.

Read more →

Invision Festival

This dynamic festival leverages the unique attractions, history and landscape of the surrounding region and celebrates its diverse artistic and cultural community.

Read more →

Try this clever charging trick

Travelling and don't have a powerbank or an outlet? Try this crazy hack!

See demonstration here →

 
 
Puzzle
Riddle: One day, Charlie was driving his car when he got a flat tire. While changing the tire, he accidentally dropped all four lug nuts from the tire through a sewer grate in the road. After banging his head several times on the roof of his car for being so careless, he attached his spare tire the only way he knew how and drove to the nearest service station to repair his flat and replace the lost lug nuts. How did he attach the spare tire?

Get the Answer!
Tip of the Month

An easy way to copy a file!

Click on the file name, hold the "Control" key ("Cmd" if you are using a Mac and then drag the file. This will make a copy that you can drop anywhere you want.

 
How to Request Service From EZ Micro Solutions

We're nuts about
helping our customers!

Do you need support? Are you a new client or a new employee of a client or do you just need a little refresh on how to request service from EZ Micro? Whatever the reason you are reading this article, here are the details for reaching us!

Service Desk
Our Dispatch Coordinator is the center of our support team. Any issues you experience should be reported here first by opening a Service Request using one of the following methods. Our service desk is available from 8:00 AM EST - 5:00 PM EST Monday through Friday.

E-Mail
Simply send an e-mail to support@ezmicro.com. The subject line of the e-mail will become the Summary of the Service Ticket. The body of the e-mail will be posted to the Detail Description section of the Service Ticket. Please provide as much information as possible so we can handle the request accurately and quickly.

Web Portal
If you do not have access to the EZ Micro Solutions Service Portal please contact us and request access. The support portal can be accessed by going to www.myezmicro.com. This will show you all of tickets for your organization and the current status of those tickets. Additionally, new tickets can be created and information can be added to existing tickets. In addition, depending on your restriction level, you'll be able to view all of your past invoices with EZ Micro as well as view the details of all of your managed devices (servers, firewalls, PCs, etc.).

Standard Phone Support
To reach the EZ Micro Solutions call 610-264-3991. If you should need assistance after hours, weekends, or holidays, please press 3 to have the Engineer on-call notified of your situation. Please note, our Emergency Rate applies after-hours, weekends and holidays.



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