Business owners need an IT expert that can work as part of their team.
As a business owner, Mike Jenkins knew that he couldn't do it all himself, so he decided to bring in an expert to be proactive about PC health. That's when EZ Micro got involved.
Operations directors need an IT solution that can free up their time.
As the Director of Operations at Allentown Rescue Mission, Hillary didn't have time to worry about computers. She needed to find an IT solution that would help her back up data and let her get back to work. EZ Micro was that solution.
Office managers need a team that can eliminate IT fires, not just put them out.
Debbie knows that as the Office Manager of a company that keeps important health records, she needs someone to help put out fires and keep electronic medical records protected. She needed a magic wand. EZ Micro is that magic wand.
Technology managers need someone to help with the heavy lifting.
As a Technology Manager, Tim knew that he needed someone to help him manage the day-to-day operations, as well as the big projects. So, EZ Micro stepped in to become part of the team.
We began our relationship with EZ Micro earlier this year when they responded to an RFP for a server replacement project for Forks Township. Their approach was cutting edge, cost effective, and they provided lots of pertinent details in our project meetings. The project was a big success and was well within budget. The down time we experienced during the server swap was nearly non-existent. Our ongoing systems management service has been great, and we look forward to future improvements using EZ Micro as our trusted advisor.
EZ Micro helps me when I cannot handle our IT issues. I can manage most of the day-to-day issues, the “brush fires,” but they are my second hand.
EZ Micro’s solutions have always worked for us, and we know they can always help us. I really like the ability to look at my call history so I can reference past issues. It is extremely helpful in moving forward with the current issues we are having. Logging a call is a very easy process and their team members are extremely responsive. Within a few hours, our problem is solved.
Always quick to respond, knowledgeable, friendly, and encouraging that the issue we are dealing with is fixable.
EZ Micro always responds quickly by phone and through the ticketing system. It is a pleasure to work with them.
I wanted to follow up with someone about the after-hours call we placed last night. It was so nice to be able to reach someone and have the problem solved. I had spoken with David when he was here for his site visit and expressed my concern for weekends and after hours. What we experienced worked very well. We left a VM and within 10-15 minutes got a return call.