Monitoring, Backup & Disaster Recovery

In every business, unforeseen things happen.  Things go wrong.  It’s unavoidable.  You need to be sure that your computer systems and network are reliable, and your data storage is secure.  Our proactive monitoring, backup service, and disaster recovery plans insure that your business stays viable, even when disaster strikes.

Our computer and network monitoring services include features like:
  • Patch management
  • Anti-spyware management
  • Anti-spam
  • Desktop optimization
  • Full documentation
  • Onsite backup verifications
  • Offsite backup/disaster recovery nightly verifications
Other features offered by EZ Micro Solutions include:

On-site Virtual Server

If any of your servers fail, our server virtualization technology embedded in the backup appliance allows customer servers and applications to be restored and rebooted in less than 30 minutes in most cases. The backup appliance multitasks so that, even while functioning as a virtual server, it can continue to back up data from other devices plugged into the NAS. Our technology thus allows you to remain in business without any significant loss of data backup, server functionality, or application downtime, in the event of equipment failure or a disaster.

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A Complete Image

We generate an image of all hard drive partitions via an agent, which is warehoused on the backup appliance physically located at your location. The data is stored using AES-256 bit encryption and compressed. We employ a block-level, not file-level, backup, which means that data is captured at the level of 1’s and 0’s. Block level data is raw data which does not have a file structure imposed on it. Database applications such as Microsoft SQL Server and Microsoft Exchange Server transfer data in blocks. Block transfer is the most efficient way to write to disk and is much less prone to errors such as those that result from file-level backups. Additionally, block level backups are not affected by open files or open databases. The block-level image is an exact digital duplicate of the on-site server.

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Intuitive and Flexible Restoration

A good backup system should allow for quick and flexible restores. Our solution allows for recovery of files, folders, partitions, mailboxes/messages, databases/tables using a quick and intuitive process. In case of a complete server failure we do support a bare metal restore to new hardware which has a different configuration, hardware and drivers as compared to the failed server. Our 15-minute incremental based backup allows restores to be done from any point in time, allowing for multiple versions of files, folders, messages/mailboxes, database/tables to be restored.

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Secure Remote Storage

After imaging the servers to which it is attached, the backup appliance then creates an independent 256-bit encrypted tunnel and transmits the imaged data to a secure offsite location where it resides in an encrypted, compressed format. That remote site then replicates again to an alternate data center, creating a total of three copies of the data in three geographically distinct regions. Since the data is encrypted and only you have the key, no one has access at any of the remote storage facilities.

Transmitting data to a remote site is a key component of your Disaster Recovery Plan. It guarantees that, in case of physical damage to the client’s network or backup appliance, or even regional disaster, the data is safe in uncompromised locations. Encryption is an important step in the process of transmitting data between the backup appliance and the remote sites, because it greatly reduces the risk of data loss incidents and prevents man-in-the-middle attacks during transmission. We employ the 256-bit Advanced Encryption Standard (AES) algorithm because it has never been broken and is currently considered the gold standard of encryption techniques and render transmitted data immune to theft.

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Secure Bandwidth Throttling Transfer

Transmission itself occurs over your Internet connection, and can easily be configured to minimize bandwidth consumption. Our backup appliance leverages Adaptive Bandwidth Throttling, which only utilizes unused bandwidth or allows us to set an outbound limit. Our UDP based smart transfer technology utilizes a host of innovative algorithms to speed up data transport and resume from failure. We can therefore exercise fine control over the data imaging and transmission processes.

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24x7 Completely Managed Solution

Our 500-person Network Operations Center (NOC) monitors your backup appliances and the attached servers 24/7. Failed processes generate immediate alerts to our engineers, who often remotely correct errors within minutes of receiving notification. In case of more serious backup appliances issues, we will conduct repairs at your site. If any backup appliances are irreparably damaged or destroyed, at an additional cost we will overnight ship replacements—pre-loaded with all stored data—directly to your location.

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"We certainly feel that you guys are the best company around at what you do, and have a very dedicated (and really nice) team of people! We believe in your services and feel very confident in referring anyone to you." – Web and Marketing Company

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