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TotalRPM Management  is designed to reduce your costs, increase your profits and mitigate business risk.  We partner with you as your IT department, allowing you to focus on running your business, not your technology. Our service plans are based on a flat monthly fee allowing you to budget your IT costs annually.

 

 

 

Statistics have shown that, of companies experiencing a “major loss” of computer records, 43% never reopened, 51% closed within two years of the loss, and a mere 6%  survived over the long-term. For small and medium-sized businesses in particular, these statistics suggest the necessity of a robust data backup and recovery solution.


 

For most businesses today, e-mail is the mission-critical communications tool that allows their people to produce the best results. You need to protect your email communications from spam, phishing scams, viruses and other internet pollution.



Our secret lies in how we do IT differently.

 

Unlike most IT service companies, we are not in the business of billing hours and making our clients pay while we learn. Our proactive service and flat fee model ensure that all the risks associated with problem resolution fall on our shoulders and not yours. We achieve this by leveraging our Help Desk , our team of specialists, leading edge technology, and highly refined processes for systems management. All of our Managed Services are backed by a clearly defined Service Level Agreement, and we provide ongoing reporting so you know exactly what you are getting for your money. With our advanced server monitoring we can assure management of your servers, backups, spam / email, disaster recovery, and network health is always reliable. Consider EZ Micro Solutions your in-house IT Company in the Lehigh Valley. We strive in being proactive rather than most IT companies are reactive. Our computer systems support and professional consulting can assist with stream lining IT procedures and applications and produce a scalable network that can in-turn show return on investment. .

 

 

SERVER SOLUTIONS

SECURITY SOLUTIONS

 
Do you want to run your business more efficiently

 

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Securing today's networks demands a new approach

 

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PRINT SOLUTIONS

PC ACTIVITY SURVEILLANCE

 

 

In today’s world, it’s the pages that count

 

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Do you need to know what employees are doing on your dime

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Why Companies in the Lehigh Valley Choose
EZ Micro Solutions


1. Our #1 priority is to gain the trust of our clients.
2. Our technicians are qualified, professionals with years of real world experience.
3. We GUARANTEE to provide you with the most cost-effective solution to your problem.
4. We GUARANTEE your satisfaction or it’s FREE.
5. Depending on the complexity of the project, we can schedule system upgrades and fixes after normal business hours to save you thousands of dollars in lost productivity.
6. We are big enough to handle just about any computer job, and small enough to still provide you the individual attention you deserve.
7. We give flat rate project pricing. Unlike other computer support companies that give you an estimate with an hourly rate, we’ll generally give you one flat rate for a project and guarantee to deliver your solutions without charging a penny more.
8. We listen first, and offer solutions second. No one knows your network better than you.
9. We are far less expensive than hiring full-time computer support staff.

 

  Technology Deployment Solutions


Strategically partnered with leading IT manufacturers, EZ Micro Solutions offers a complete portfolio of cost-efficient technology solutions allowing your organization to focus on your business without managing multiple suppliers. Where a solution makes sense to use another company’s services to give the best results for our customers, we can help with the procurement and screening of 3rd party companies. Since we’ve been in business for 15 years, we know many of the players out there along with their strengths and weaknesses so you don’t have to learn the hard way.In Eastern PA and Northwestern NJ, organizations are depending on reliable and scalable IT infrastructure to meet the demands of today's economy. EZ Micro Solutions helps clients determine which technology will be most effective in providing maximum productivity needed for their employees and customers.

TESTIMONIALS
DATAWORKS INTERNATIONAL, INC.

"I just wanted to let you know that the new PC’s and software are working great! We are very pleased with the way the installation was handled. The disruption to our staff and operations was minimal and we had relatively little downtime. Thank you very much for a job well done."

Sheila O'Connell



WASHINGTON TOWNSHIP POLICE DEPARTMENT

"I just wanted to acknowledge the pleasurable experience our police dept. has had with EZ Micro over the past year, specifically with regard to your personnel. As you’re probably aware, we have had many issues pertaining to our systems and each and every time your staff has handled and corrected the problems very quickly in order for our dept. to maintain at its needed expectancy. I personally want to acknowledge Craig Kuehner who has been our primary source of contact, next to wonderful Lisa Buss. Craig has made himself extremely accessible to our dept. on behalf of EZ Mirco. He has corrected and maintained our systems in such a professional manner and above expectations. His personality and social skills also make it a pleasure to work with him. You are either a very fortunate and/or talented business man to employee such capable employees (Craig, Lisa, Rich- whom we primarily deal with). Again, thanks for the experience and we continue to looking forward to our relationship."

Officer Scott E. Miller



FORKS TOWNSHIP

"We began our relationship with EZ Micro earlier this year when they responded to an RFP for a server replacement project for Forks Township. Their approach was cutting edge, cost effective, and they provided lots of pertinent details in our project meetings. The project was a big success and was well within budget. The down time we experienced during the server swap was nearly non-existent. Our ongoing systems management service has been great, and we look forward to future improvements using EZ Micro as our trusted advisor."

Jim Farley Finance Manager



DUGGAN AND MARCON, INC.

"EZ Micro has been instrumental in the rapid technological expansion our company has experienced in the last few years."

Ken Kline, Controller



BRIDESBURG FOUNDRY COMPANY

"Bridesburg Foundry has been an EZ Micro customer for about 10 years and from the start I was impressed by Dave and ALL the employees who always immediately respond to our company’s needs. It’s like having our own in house IT support team. I rely on the staff of EZ Micro and they always go the extra mile to insure our needs are met. Thanks Michelle and everyone at EZ Micro for your prompt, courteous, and professional support."

Marlene White, Controller



LEHIGH VALLEY INDUSTRIAL PARK, INC.

"EZ Micro continues to provide us with professional, time-sensitive attention that has kept our small non-profit operation moving smoothly from day to day. Their reliability and service allow our employees to focus on our business at hand, and leave our IT concerns to the experts. The entire staff of EZ Micro has always been approachable and personable by answering and addressing any questions or concerns we may have regarding our pc operations. We look forward to calling upon the dependability of EZ Micro on future issues, whether it be expanding our network, providing monitoring and back up services, re-establishing our entire network when we relocate our office, or answering the question of the day regarding our current processes. It has been a comfort to know EZ Micro’s services are a phone call away, and LVIP considers itself fortunate to be able to rely upon the company’s staff and their collective expertise."

Michelle L. Frable



ALLENTOWN FEDERAL CREDIT UNION

"Allentown Federal Credit Union has been utilizing EZ Micro for the past three years. When we first began working with them, we were in desperate need of professional assistance in the information technology department. Also with respect to securing our system, there were stringent requirements placed upon us by our Regulatory Agency to secure our system from inside and outside sources. The staff at EZ Micro has exceeded our expectations in all areas and as a result placed us far ahead of our competition."

Barry Weiner



FAMILY ANSWERS

"I work at Family Answers; we are a non-profit human services agency with our main office in downtown Allentown and two locations in Bethlehem. I am charged with keeping our networked computer system up and running between these locations. To say that I am not technical is to make an understatement, but such is life in a non-profit, you do what you have to in order to make things work.

I could NOT accomplish this feat without the expert guidance, support and advice of the competent staff at EZ Micro. From our first meeting with Dave Dooley and Rich Hyde, they have been truly helpful with suggestions on how to make our system work and still be cost conscious. When we do have a problem they make it easy to resolve by having an online system for submitting service requests. Their cheerful and efficient support staff makes the connection and sends the first available engineer if your problem requires an on-site visit. Often there are issues that can easily be resolved remotely by those same engineers “dialing into” our system. Now that is fun. I just sit back and watch them “fly” through the computer making repairs as they go. Each and every engineer we have worked with has been courteous, knowledgeable, and professional in his or her approach.

From my perspective it is truly a comfort to have someone providing this essential service that we know we can absolutely trust to do their best for our agency and us."


Eileen Kalmbach, Executive Assistant



ROLLING ROCK BUILDING STONE

"We met EZ Micro at a PA Chamber of Commerce sponsored security conference about four years ago where they were exhibiting SonicWall products. I appreciated their concise, understandable explanation of how these products worked and how they could help us with both secure Internet access and simple, safe remote access to our network.

The devices we purchased and the services they subsequently provided proved to be even better than expected. They invited me to their office for specific training on the Sonicwall appliances we owned and made certain all of my questions were answered before I left.

They have chosen to take the role of a network management provider and we use them to manage our domain controller/Exchange server and firewall. They also help us with off-site & on site backup. While they did not sell us any of our current servers, they have helped us to understand how to configure and maintain them ‘in house’. They have helped us to build a secure, robust, and versatile network. We will purchase our next server from them.

EZ Micro has become a trusted advisor and partner. There are many things that we chose to do ourselves that they could, in fact, do for us. However, they have proven to be willing to accept the role of advisor. Even though our business does not fully fit the business model or customer type they have chosen to pursue, they have not tried to coerce us, squeezing us into their mold. It is this willingness to assume the roll we have asked them to that has cemented our business relationship.

Their engineers never talk down to me. Instead, they seek to teach me how to be self-sufficient. The owner has taken a personal interest in our business. We have purchased products from them that we could easily have bought for less money online. However, they truly have proven to be value added resellers when they have assumed that role. They will be our business partner for as long as they chose.

All of the above having been said, the real reason we chose to stay with them is because they have really cool hats. Rich Hyde is a major, whining pain in the butt, but Dave is always a gentleman and Chris is so smart it doesn’t really matter that Rich doesn’t know anything."


Jeff Hanna, Well-Paid Flunkie



 

 

EZ Micro Solutions      2670 Lehigh St.      Whitehall, Pennsylvania  18052    (610) 264 - 1232
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